Terms and Conditions

USE OF THE WEBSITE

Please review the following basic terms that govern your use of and purchase of products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms.

SITE CONTENT

Unless otherwise noted, all materials, including images, illustrations, designs, photographs and written and other materials that appear as part of this site are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by or to EJ Creative Flair. The compilation of all content on this site is the exclusive property of EJ Creative Flair and protected by international copyright laws.

PAYMENT & PRICING

The prices displayed on this site are quoted in Australian Dollars.

Please allow 3-5 business days for the processing and shipping of your order. Shipping and Handling information is available here.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you choose to use PayPal, you DO NOT need to be a member of PayPal to make an online transaction. To complete your purchase from EJ Creative Flair you will provide your PayPal login information and/or credit card number directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal website.

We do collect your contact information and address to provide services to you.

BACK ORDERS

Please allow up to 28 days for any stock ordered on backorder.

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

RETURN POLICY

If you are not completely satisfied with your purchase for any reason, return your product within 14 days and we'll refund your money excluding shipping costs. We cannot accept returns of product over 14 days in your possession.

If you have received free shipping as part of your order, the cost of shipping will be deducted from your order refund.

All items returned are subject to thorough examination of condition. We reserve the right to refuse all returned items if deemed not to be in the same condition supplied to the customer.

We cannot accept returns on jewellery that has been worn or used in any way. Earrings cannot be returned or exchanged because of hygiene regulations. We cannot accept returns or exchange on altered or specially-made pieces.

You the consumer accept full responsibility for the cost and safe return of any item of which you require a refund.

Any jewellery returned must be:

  • Unused, unopened and in original condition
  • Undamaged
  • Returned within 14 days of delivery in suitable protective packaging at the buyer’s expense.

DISCLOSURE

Your privacy is very important to us. We will not disclose any of your personal information to any third party without permission from you. An exception to this is if we are required by law to disclose certain information.

DISCLAIMER OF LIABILITY

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

LEGALITIES

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Queensland and the Commonwealth of Australia.

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